Terms & Conditions
Last updated: August 18, 2025
Welcome to Airlines Front Desk. These Terms & Conditions (“Terms”) govern your use of our website and services. By calling our numbers, booking services, or using this website, you agree to these Terms. Please read them carefully.
1. Who We Are
Airlines Front Desk (“we,” “our,” or “us”) is an independent third-party travel assistance service operated by Ričardas Savickas.
We are not affiliated with, endorsed by, or sponsored by any airline. Airline names are used solely for identification purposes.
2. Services Provided
We provide assistance by phone with:
Flight reservations
Changes to existing bookings
Cancellations and refund requests (subject to airline rules)
Our agents are available 24/7.
3. Independent Service
You may always choose to contact your airline directly to book, change, or cancel flights. Our service exists to provide fast, personal phone support for travelers.
4. Service Fees
Airlines Front Desk may charge service fees for booking, changes, or cancellations handled through our agents.
Any applicable fees will be disclosed to you before completing your request.
Airline ticket costs, taxes, and penalties are determined by the airline and are separate from our service fees.
5. Refunds & Cancellations
Refund eligibility depends on the airline’s policies and fare type.
Our service fees are generally non-refundable once the requested assistance has been provided.
If you believe an error occurred, you may contact us to request a review.
6. Customer Responsibilities
By using our services, you agree to:
Provide accurate and complete information for bookings or changes.
Ensure you have valid travel documents (passport, visas, etc.).
Acknowledge that airlines may impose their own restrictions, penalties, or fees that we cannot waive.
7. Limitation of Liability
Airlines Front Desk is not responsible for:
Airline decisions, delays, cancellations, or schedule changes.
Denied boarding, missed connections, or force majeure events (weather, strikes, emergencies).
Any indirect, incidental, or consequential damages.
Our liability is limited to the amount of service fees you paid to us.
8. Intellectual Property
All website content (text, design, graphics) belongs to Airlines Front Desk unless otherwise noted. You may not copy, reproduce, or distribute content without permission.
9. Governing Law
These Terms are governed by the laws of Lithuania. Any disputes will be handled in Lithuanian courts, unless otherwise required by consumer protection law.
10. Changes to These Terms
We may update these Terms from time to time. Updates will be posted on this page with a revised “Last Updated” date.
11. Contact Information
For questions about these Terms or our services, contact us:
Airlines Front Desk
Operated by Ričardas Savickas
Švitrigailos g. 16B-51, LT-03223 Vilnius, Lithuania
Phone (EU): +370 679 22318
Phone (US Toll-Free): (888) 217-5476
Email: [email protected]