Privacy Policy
Last updated: August 18, 2025
Airlines Front Desk (“we,” “our,” or “us”), operated by Ričardas Savickas, respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.
1. Information We Collect
We may collect the following information when you interact with us:
Personal Information: Name, phone number, email address, billing address, and payment details.
Booking Information: Travel dates, destinations, and airline details.
Communication Records: Phone call recordings, emails, or chat logs for quality and dispute resolution.
Technical Information: IP address, browser type, and device information when visiting our site.
Call Tracking Data: We use call tracking software to dynamically display phone numbers. This may involve storing a cookie or localStorage ID and collecting details such as the number you call from, call duration, and call metadata (e.g., campaign source).
2. How We Use Your Information
We use your information to:
Assist with flight reservations, changes, and cancellations.
Process payments and issue receipts.
Attribute calls to marketing campaigns (via call tracking).
Improve our customer service and website performance.
Comply with legal and regulatory obligations.
3. Cookies & Call Tracking
Our website uses cookies and localStorage to support call tracking technology.
This allows us to show you a unique tracking number that helps attribute calls to the correct marketing source.
These cookies do not store personal details beyond the attribution ID.
In regions where consent is required (EU/EEA/UK), you may opt out of non-essential cookies via our consent banner.
4. How We Share Information
We may share your information with:
Airlines and travel partners to complete your booking or request.
Payment processors to securely handle transactions.
Call tracking providers (e.g., Marketcall) to route and attribute calls.
Legal authorities, if required by law or to protect against fraud.
We do not sell or trade your personal information to third parties.
5. Service Fees
Airlines Front Desk may charge additional service fees for booking, changing, or canceling flights. Any applicable fees will be disclosed before completing your transaction.
6. Data Security
We use industry-standard measures (encryption, firewalls, secure servers) to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you.
Request corrections or updates.
Request deletion of your data (“right to be forgotten”).
Object to or restrict certain processing activities.
To exercise these rights, contact us using the details below.
8. Children’s Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect data from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.
10. Contact Information
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Airlines Front Desk
Operated by Ričardas Savickas
Švitrigailos g. 16B-51, LT-03223 Vilnius, Lithuania
Phone (EU): +370 679 22318
Phone (US Toll-Free): (888) 217-3873
Email: [email protected]